The trap when leaving Jira is treating it as a ticket database, when your team really depends on hidden process: workflow schemes, required fields, permission schemes, issue links, automation rules, and the boards and filters layered on top. Before choosing a replacement, separate the Jira you rely on from the Jira you have accumulated, and decide whether the move is a like-for-like rebuild or a chance to simplify statuses, field names, and project templates. If engineering, support, and operations all use Jira differently, ask whether one tool should serve all of them at once.
Expect gaps around the Jira ecosystem rather than basic tracking. Marketplace apps, advanced roadmaps, complex JQL filters, and deep integrations may have no direct equivalent, and lighter tools shift configuration work from admin screens toward conventions and API calls. That trade can be worth it: Plane keeps issues, cycles, and modules focused with self-hosted and air-gapped options, while Huly bundles project management with chat, CRM, and hiring if consolidating tools matters more than matching Jira feature for feature. Leantime leans the other way, toward goals and planning for teams that are not run by project managers.
For the migration, plan a mapping exercise, not a bulk import. CSV exports move summaries, descriptions, labels, priorities, and statuses; the REST API is usually needed for comments, attachments, links, and changelog history, and what survives depends on the destination's importer. Custom field meaning, workflow transitions, dashboards, and automation rules generally need rebuilding. Map users before importing so assignees and reporters do not go anonymous, run a pilot project, validate issue counts and links, then freeze changes during the final cutover.