Chatwoot

Chatwoot is an open-source, self-hosted customer support platform that centralizes conversations in one inbox. It is built for businesses that want to handle live chat, email, and social messaging while keeping full control over their customer data.

Conversations from website chat, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, and SMS land in a single shared inbox. Captain, the built-in AI agent, drafts replies and resolves routine questions, and a help center portal lets customers find answers in published articles and FAQs.

Agents work with private notes, @mentions, labels, canned responses, and auto-assignment, while business hours and auto-responders set reply expectations. Contact profiles, segments, and campaigns support outreach, and reports cover conversations, agents, inboxes, labels, teams, and CSAT.