OTOBO

OTOBO is a flexible, web-based open source ticketing tool for service organizations such as IT help desks, customer service centers, and call centers. It streamlines service communication around tickets and extends beyond basic help desk work into knowledge management and IT service management.

Classical ticketing handles requests, while a knowledgebase and FAQs with internal and external interfaces let staff and customers find answers. Process automation drives service workflows, and almost everything can be individualized and adapted to specific needs through a modular design.

An optional ITSM component adds a CMDB for tracking IT components and other assets such as buildings, office equipment, and vehicles. OTOBO is a fork of ((OTRS)) Community Edition started in 2019 to keep a fully free tool, and professional services and a managed version are available from source code owner Rother OSS GmbH.